Frequently Asked Questions
Orders
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use it to monitor your delivery through the carrier's website.
Can I change or cancel my order?
We can only make changes or cancellations before your order is dispatched. Contact us as soon as possible at +1 (534) 637-1293. See our Cancellation Policy for more details.
Shipping
How long does delivery take?
Domestic orders typically arrive within 3–7 business days for standard shipping or 1–3 business days for express shipping. International orders can take 7–21 business days. See our Shipping Policy for full details.
Do you ship internationally?
Yes, we ship to select countries worldwide. Available shipping options, costs, and estimated delivery times are shown at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery on eligible items that are unused, undamaged, and in their original condition, with all original packaging and accessories included. Visit our Return and Refund Policy for full details.
How do I exchange an item?
Contact us at +1 (534) 637-1293 with your order number and details of the item you'd like to exchange. We'll guide you through the process.
What if my sink arrives damaged?
Contact us as soon as possible with your order number and clear photos of the damage and packaging. Keep the item and packaging while we review the issue, and avoid installing a damaged sink.
Products
What products does Lumora Home sell?
Lumora Home offers bathroom, vessel, wall-mounted, utility, and laundry sinks, along with freestanding handwashing stations.
How do I choose the right sink?
Check the dimensions, mounting style, drain opening, and faucet requirements listed on the product page. Measure your available space and confirm compatibility with your countertop, wall, and existing plumbing before ordering.
Are faucets and installation accessories included?
Included components vary by product. Check the product description for the contents of your purchase. Accessories shown in photos are included only when specifically listed.
Are all your sinks the same size and material?
No. Our sinks come in different sizes, designs, and finishes. Refer to each product page for measurements and material details. A marble-look or stone-look finish does not necessarily mean the sink is made from natural stone.
Do I need professional installation?
We recommend using a qualified plumber to confirm compatibility and install your sink, especially for wall-mounted models that may require additional structural support.
Product Care
How do I care for my Lumora Home sink?
Follow the care instructions provided for your sink's specific material and finish. For routine cleaning, use a soft cloth and a suitable non-abrasive cleaner. Avoid harsh chemicals, abrasive pads, and acidic cleaners on natural stone surfaces.
Still Have Questions?
Contact Lumora Home at +1 (534) 637-1293 or visit getlumorahome.us.