At Lumora Home, we want you to love what you ordered. If something isn't right, here's how we can help.

Returns

We accept return requests within 30 days of delivery. Items must be unused, uninstalled, undamaged, and in their original condition, with all original packaging, tags, and accessories included.

Sale items are final sale and cannot be returned for a change of mind, except where required by applicable law. This does not affect your rights regarding faulty, damaged, or incorrect items.

How to Return

To initiate a return, email us at support@getlumorahome.us with your order number and reason for return. We will provide return instructions and the appropriate return address.

Please contact us before sending your item back.

Return shipping costs are the customer's responsibility unless the item is faulty, damaged, or incorrect.

Please securely package all items, especially fragile sinks, to prevent damage during return shipping. Use the original protective packaging wherever possible.

Exchanges

We offer exchanges for a different size, colour, or design, subject to availability. Please contact us to arrange an exchange before sending your item back.

Items returned for exchange must meet the return conditions above.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If it is declined, we will explain the reason.

Approved refunds will be processed to your original payment method within 5–10 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at support@getlumorahome.us.

Please include your order number and clear photos of the item and its packaging so we can assess the issue and arrange an appropriate resolution at no additional cost to you.

Keep the packaging and avoid installing a visibly damaged or incorrect item while we review the issue.

This reporting period does not limit any rights you may have under applicable consumer protection laws.

Contact Us

For any return or refund questions, please contact us:

Email: support@getlumorahome.us
Phone: +1 (534) 637-1293