Thank you for shopping with Lumora Home. Here’s everything you need to know about how we ship your order.

Processing Time

Orders are processed within 1–3 business days of being placed. You will receive a shipping confirmation email once your order has been dispatched.

Processing time is separate from the delivery estimates below. Business days exclude weekends and public holidays.

Domestic Shipping

We offer standard and express shipping options where available at checkout. Estimated delivery times after dispatch are:

• Standard shipping: 3–7 business days.

• Express shipping: 1–3 business days.

Available shipping methods may vary depending on your location and the size and weight of your order.

International Shipping

We ship internationally to select countries. International delivery typically takes 7–21 business days after dispatch, depending on the destination and customs processing.

Available destinations and shipping options are displayed at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen shipping method. Any applicable free shipping promotions and their conditions will be displayed on our website.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery through the carrier’s website.

Please allow time for the carrier to update the tracking information after dispatch.

Delivery Delays

Delivery timeframes are estimates and are not guaranteed. Carrier disruptions, severe weather, customs processing, and other circumstances may affect delivery.

If your shipment is delayed or tracking appears stalled, please contact us so we can help investigate.

Customs & Duties

For international orders, customs duties, taxes, or other import fees may apply. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Customs processing may extend the estimated delivery timeframe.

Damaged Shipments

Please inspect your order upon arrival. If your sink or another item arrives damaged, contact us promptly with your order number and clear photos of the item and packaging. Keep the packaging and avoid installing the damaged item while we review the issue.

Contact Us

If you have any questions about your shipment, please contact us:

Email: support@getlumorahome.us
Phone: +1 (534) 637-1293
Website: getlumorahome.us